FAQ

On this page you will find answers to the most frequent questions from our customers.
If you can’t find the answer to your question, just give us a call at 972-243-4011.


Our 24-Hour Guarantee


"If you are not completely satisfied with your cleaning, simply informl Maidup Cleaning office within 24 hours of your service and we will happily re-clean the area with which you are dissatisfied."



Who is cleaning my home or office?


All of our employees undergo through an extensive background screening and drug testing.


Is your Company fully insured?


Yes. MaidUp cleaning is fully bonded and insured and should any damage or breakage occur we will be entirely responsible for fixing or replacing the item. Please make sure to notify MaidUp cleaning up to 48Hrs after your service about any damaged items so that we can assess the situation and replace them if necessary. MaidUp cleaning will not be responsible for replacing or fixing any items if customer fails to notify MaidUp cleaning within 48Hrs after Schedule Cleaning Service.


Is the work of your house cleaning service guaranteed?


Yes. MaidUp cleaning backs all cleaning service works with a 100% Satisfaction Guarantee. If you're unhappy with any area we've cleaned, just call within 24 hours and we'll come back and re-clean it free of charge.


Do we need to provide my own house cleaning products?


MaidUp cleaning will always arrive at your home with our own cleaning products and equipment. However, if you prefer us to use your supplies, let us know.


Is your house cleaning service teams trained and supervised?


Our team members are trained prior to entering your home. Training continues in order to be up-to-date on the newest products and methods


Must I be at home when you clean my house?


It's your choice. Many customers of our house cleaning service prefer to give us a key. Others leave us a key in a safe place each visit or wait around to meet the service providers. Alarm systems can either be left off or you can give us entry/exit codes. But please feel free to do whatever is most convenient for you.


Is my privacy safe?


Your privacy and safety are confidential. All the information we get from you is handled very securely in cautious manners. We train our employees continuously in handling your information.


How do you protect my keys?


Your key is secured in a locked key storage device to which only our management have access. The key is issued to the cleaning service team leader on the day of your clean. The team leader returns the key at the end of the day and management returns it to the secured container. In the unlikely event your key is lost, we're even insured for key replacement and re-keying your locks.


What if I would like something cleaned that is not part of your house cleaning service?


MaidUp cleaning offers a wide variety of additional house cleaning service options and special projects that can be tailored to your exact needs. Contact MaidUp cleaning office for more information about specific projects and guidelines.


Will I always have the same cleaning service team?


We make every effort to have the same cleaning service team in your home. Occasionally there may be a change in a team member.


Will your team get on step ladders to clean high areas?


Yes, but MaidUp cleaning's employees step on 2 step-ladders only to clean due to safety concerns. However, our back pack vacuum with HEPA filtration has extensions that can be used to reach high ceilings and ceiling fans.


How should I prepare for my first cleaning?


We recommend but do not require that all knick knacks and clutter be removed prior to your cleaning, so our employees can give more details.


What time will my cleaning crew arrive?


Our normal workdays are Monday through Friday, from 8:30 AM to 5:30 PM. We have three different working slots. It's hard to give you a specific time of arrival. However, if you MUST have the service performed on that specific time, make sure to let us know and we will do our best to accommodate you.


What if I need to reschedule my appointment for any reasons such as no power or so?


No problem. Just make sure to notify us at least 48 hours before your appointment so we can reschedule your appointment for you. If you fail to notify us, chances are fairly high for our employees to miss a work for a scheduled time. It will impact income of service providers.


What do I have to do with my pets the day of the cleaning?


Though we love pets, they sometimes don’t love us. Please make arrangements to have them in a closed off room, a garage, or a kennel.


Do you work on a holiday?


Unfortunately, we don’t work on a holidays. If your scheduled cleaning day falls on a holiday, we will reschedule with you.


Can I hire your service provider directly?


By entering into a service agreement with our company, you agree not to hire a present or past staff member introduced by us.


Things we unfortunately can’t help you with


Because of health concerns we can’t clean pet boxes or cages, blood, vomit or anything else in this line of work.


How do I pay for my services?


All payments are due prior to cleaning service. We accept cash, checks, all major Credit Cards.


What is average condition?


Average condition is a home maintained on a regular basis. Most homes (especially with children) need to be cleaned at least once every other week. This includes vacuuming the floors, dusting the furniture, changing the linens on the bed, cleaning the toilets, bathtubs, showers, etc.


What should you expect when we clean your home?


When we clean your home, we are cleaning those items that should be cleaned frequently. Cleaning the outside of the appliances is something that should be cleaned on a frequent basis. Cleaning the inside of the appliances is only required a couple of times a year. Cleaning the windows and washing the baseboards and ceiling fans are the types of jobs that are required once or twice a year. For example, under normal circumstances you would dust the window sills, light fixtures, baseboards and ceiling fans.


Additional fee for first time cleaning’s.


The first time we clean your home it always takes longer. Because of this we charge an additional fee. Often there are areas of the home that have not been cleaned in a while. (Ex: washing the outside of the kitchen cabinets from top to bottom or the top of the refrigerator.) The first time cleaning fee covers the additional time required to thoroughly clean all items listed on the Scoreboard.

The following examples are areas in the home that might not be considered in average condition. These areas will take additional time to clean properly. If you are going to use our service on a regular service, the next time your home is cleaned, the extra charge will not be required.


  • 1. Stove area: We use an all purpose cleaner to clean the outside of the stove. If there is a heavy buildup of grease and burnt on debris that requires scrubbing with an SOS pad, it is not in average condition. It will take more than the usual time to clean it properly, and there will be an additional charge.


  • 2. Excessive clutter in the kitchen: We always move items on counters to clean efficiently. If the countertop contains an excessive number of small appliances, cookbooks, papers, etc., extra time is required to move these items to another area. Having several items on the counter does not constitute “not average” condition, however, having so many items on the counter that there is little room to work around does render “not average” condition. If you have a refrigerator covered in magnets and pictures, we do not remove all of these items to clean. We will clean around them.


  • 3. Shower and toilet area: If the shower has mildew and the doors have soap or mineral buildup, this is “not average”. In this case the housekeeper will have to use scrub pads, Soft Scrub or an acid based cleaner to get the job done correctly. Again, once this room is serviced on a regular basis, an extra charge will not be necessary. Bathrooms and Jacuzzi tubs are considered a room and a half.


  • 4. Knick knacks/floors/counter and bureau tops: Knick knacks require careful dusting to avoid breakage. If you have a lot of knick knacks there might be an extra charge for the additional time needed to properly clean them. Average condition also means that all rooms are tidy and picked up so the housekeeper can do a good job cleaning and vacuuming.


Thank you for your consideration and support on these matters. If you have any questions, or comments,

PLEASE call the office at any time.